Hi guys, it's been a while since I posted any articles on customer
experience. There were two reasons for this. Firstly, I felt a
little uneasy waxing lyrical about a subject very dear to my heart
whilst I was working in a role that meant I couldn't influence what my
company was doing in the space. That's changed now, so I feel I'm
better placed to write about my thoughts on customer experience once
again.

The other reason has more to do with the tool I was using. When I
first created a blog, I used the functionality provided by my hosting
service provider. It did the job, but in order to create a blog, I
had to log into a website and create the post, fiddle around with the
formatting and was constrained to posting text only - pretty much.

More recently, I've started using Posterous, which I discovered thanks
to Ted Forbes and his "Art of Photography" podcasts
(http://aop.thepublicbroadcast.com/) as my other love is photography.

So now I've imported my back catalogue of customer experience blog
posts into Posterous and from here on in, I intend to use Posterous
for both a photo blog, that I've called "Moments in time" and this
customer experience blog, which I've called "Customer Experience
really matters".

I hope something I post will stimulate your thoughts and perhaps even
solicit a response or two. Meantime, enjoy!

See "Moments in time" here: http://ryanpowell.posterous.com